I should have perhaps written this post a bit earlier. A few months ago, while explaining some basic strategies of good web design such as trying to keep the most important information as few clicks from the homepage as possible, out of my mouth came a new term: "Click Laziness".
I meant to write about this term earlier, but I think I can still lay claim to it. A Google search shows that the term has been used only in a few web forums. There are no book titles with the name, no movies or animations.
So there, I’m piking my flag into the soft soil of eLanguage. May it be official that Justin R. Buchbinder, senior content strategist and lead copywriter of Ruder Finn Interactive, has claimed creation of the term "Click Laziness" and all other uses (including, but not limited to, "Click Lazy" "Clicking Laze", etc.)
Now - what is Click Laziness? I’m not going to say it speaks directly to the tried and true three-click rule. I think it’s more along the lines of a personal aversion to clicking patterns that you are so used to performing. I do NOT think that Click Laziness has to do with clicking through a new site. So long as the copy and design and structure make sense and let you know where you’re going, Click Laziness does not apply.
Click Laziness applies to the instances when we’re doing something we’ve grown accustomed to doing ad nauseum. This can include filling in near-identical web forms (ordering tickets, or Buffy the Vampire Slayer merchandise). It can also occur when treading a familiar route on a website to find information we found once before. It might take place in the office, when you’d rather run a 10-minute mile through a bad part of town than click to the 15th level of your current client folder directory to pull out an SOW.
Now - is there an answer to Click Laziness? Maybe not. I think it’s more a part of nature than it is a problem we can solve; Just like Restless Leg Syndrome (sorry Pharma! Sometimes legs like to bounce a bit!) We get lazy sometimes. We might go to the gym five days a week, but wouldn’t we just love our roommate to take out the pizza boxes? (All those stairs to the garbage!) Same thing here.
So we get click lazy. Instead of visiting a site, and copy-pasting its URL into an email, instead we call them and tell them to Google it. Or we abandon a website with a great deal just because we can’t begin to fill out our billing and mailing addresses. So what’s the solution to Click Laziness? Maybe it’s just an intern, or someone close enough to your office that you can bark a command for them to go to a site and copy some text for you. Other than that, I’m out of ideas.
I feel like Click Laziness doesn’t apply only to me and a few people on Mac message boards. Rather, I think we all suffer from this condition, but just simply don’t have a name for it. Do you find a similar Click Laziness in you? I bet you do. I’d ask you to leave a comment, but I really don’t have the energy to approve it on our backend management system.

